Privacy Policy

Last Updated: December 28, 2025

KOYN FX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered forex trading platform.

1. Information We Collect

Personal Information

We collect information that you provide directly to us:

Account Information: Email address, name, and password
Payment Information: Processed securely through Stripe (we don't store your payment card details)
Broker Connection: TradeLocker credentials (encrypted and stored securely)
Social Media: Optional usernames for TikTok and X (Twitter) integrations

Trading Data

Market analysis requests and AI-generated insights
Trading positions, orders, and account performance
Chart preferences and workspace configurations
Usage statistics and feature interactions

Automatically Collected Information

Log Data: IP address, browser type, operating system, timestamps
Cookies: We use essential cookies for authentication and preferences
Analytics: Aggregated usage data to improve our services

2. How We Use Your Information

We use the collected information to:

Provide and maintain the KOYN FX trading platform
Process your subscription payments and manage your account
Generate AI-powered market analysis and trading signals
Connect to your TradeLocker broker account and execute trades
Send you service notifications, updates, and security alerts
Improve our AI models and platform features
Comply with legal obligations and prevent fraud
Provide customer support and respond to your inquiries

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Stripe: Payment processing (PCI-DSS compliant)
Vercel: Cloud hosting and infrastructure
Upstash: Encrypted data storage
OpenAI: AI analysis (market data only, not personal information)
TradeLocker: Broker connectivity for trade execution
Resend: Transactional email delivery

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures:

Encryption: All data in transit uses TLS/SSL encryption
Authentication: API keys are hashed and securely stored
Broker Credentials: Encrypted at rest in secure key-value storage
Access Controls: Role-based access and audit logging
Regular Security Audits: Ongoing monitoring and updates

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting support@koynfx.com.

Retention Periods

Account Data: Until account deletion
Trading History: 7 years (regulatory compliance)
Payment Records: 7 years (tax and legal requirements)
Analytics Data: Aggregated and anonymized indefinitely

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data ("right to be forgotten")
Export: Download your trading data in machine-readable format
Opt-Out: Unsubscribe from marketing communications (we only send transactional emails)

To exercise these rights, contact us at privacy@koynfx.com.

7. International Data Transfers

Our servers are located in multiple regions for performance and reliability. By using KOYN FX, you consent to the transfer of your information to countries outside your residence, which may have different data protection laws.

8. Children's Privacy

KOYN FX is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our platform may contain links to external websites (e.g., broker portals, social media). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: privacy@koynfx.com
Support: support@koynfx.com
Website: www.koynfx.com

12. GDPR Compliance (EU/UK Users)

For users in the European Union and United Kingdom:

Legal Basis: We process data based on contract performance, consent, and legitimate interests
Data Controller: KOYN FX is the data controller for your personal information
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
Data Protection Officer: Contact dpo@koynfx.com

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell data)
Right to deletion
Right to non-discrimination for exercising privacy rights

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